The Mindshift Lab

Client stories

Real people. Real results.

The problems our clients brought us, what we did together, and what changed.

Trusted by leaders at

AVADA GroupTITANS Football AcademyUNFIT RunningValley Plastic SurgeryLondon Football School

Client success stories

What our clients say

Every engagement starts with a real problem. Here's what it looked like, what we did, and the outcome.

Client conversation with Steve

Charlie Dainty, Managing Director

TITANS Football Academy

The problem
TITANS had grown from a small operation into a network of around 30 centres and close to 100 team members — most of them casual. There was no clearly articulated mission, vision or values to anchor decisions, the leadership group wasn't aligned and was taking on too much itself, and a group of technically great middle managers had never been through any leadership development.
What we did
A structured leadership and culture system, not a one-off training event: a new mission, vision and values co-created with the leadership team; those values embedded into recruitment, onboarding, recognition and performance management; yearly strategy alignment with the executive team; yearly engagement surveys and leadership 360-degree assessments; and a bespoke six-month leadership development program for every middle manager, covering self-leadership, values, hard conversations, coaching, goals and leading through change.
The outcome
A full cultural transformation that has scaled alongside the growth: player sign-ups and retention have increased, lateness, absenteeism and care concerns have reduced along with customer complaints, and the leadership team report a marked improvement in performance management and difficult conversations.
"I can't speak highly enough about the incredible impact The Mind Shift Lab has had on my football coaching business of over 100 coaches. Steve has helped completely transform our team's culture, elevating the way we work and interact with each other. Our business has grown by 50% since Steve began partnering with us 2 years ago."
Charlie Dainty — Managing Director, TITANS Football Academy
AVADA Group session

16

businesses brought together as one

Don Montgomery, Chief Operating Officer

AVADA Group

The problem
Over a three-year period, 16 separate businesses were brought together under one organisation — creating significant cultural, leadership, systems and process challenges. Leaders needed greater consistency in behaviours across the Executive, Senior and Regional leadership teams, and technically capable managers needed to become effective people leaders.
What we did
A 12-month leadership and culture roadmap focused on sustainable behavioural change: leadership interviews and organisational assessment, an Executive Leadership Team offsite focused on alignment and direction, 360-degree leadership assessments for all leaders, individual coaching and development plans, a two-day leadership offsite for the broader leadership group, and ongoing workshops tailored to the themes identified — designed as a journey rather than a series of standalone workshops.
The outcome
Success measured through tangible outcomes rather than attendance numbers: employee engagement survey results, wellbeing scores, business and operational KPIs, repeat 360-degree assessments to track leadership growth, and leadership retention and succession readiness.
"He has challenged our leaders, supported their development and helped establish a framework for lasting cultural and leadership improvement. For organisations looking for more than a one-off workshop and wanting measurable, sustainable change, I would strongly recommend Steve."
Don Montgomery — Chief Operating Officer, AVADA Group

What our participants say

From training rooms, workshops and offsite days

Feedback from the people in the room — leaders, managers and teams who've been through the programs.

"The sessions were impactful and genuine. What stood out the most was his ability to connect with the team, sharing practical insights and relatable experiences. After these sessions we noticed a boost in morale and mindset across the team. Highly recommend Steve to any workplace looking to energise and refocus their team!"

Valley Plastic Surgery

Team Development workshops · Emotional Intelligence

"Steve has been a game-changer for us. He delivered multiple team development sessions and challenged us to think deeper about why we do what we do, which completely transformed how we communicate our purpose to our people and our customers. It's rare to find someone like Steve who can support us with Leadership and Culture like he did. Can't recommend him enough."

UNFIT Running

Cultural Development Program

"I can't speak highly enough about the incredible impact The Mind Shift Lab has had on my football coaching business of over 100 coaches. Steve has helped completely transform our team's culture, elevating the way we work and interact with each other. Our business has grown by 50% since Steve began partnering with us 2 years ago."

Charlie Dainty

Managing Director, TITANS Football Academy

"He has challenged our leaders, supported their development and helped establish a framework for lasting cultural and leadership improvement. For organisations looking for more than a one-off workshop and wanting measurable, sustainable change, I would strongly recommend Steve."

Don Montgomery

Chief Operating Officer, AVADA Group

“Being given a chance to talk through the content, not being lectured for two hours.”
Workshop participant
“The open communication. Steve guided the conversation when needed, but let the talk happen organically.”
Workshop participant
“I liked that I felt comfortable to speak to the group about harder subjects.”
Workshop participant
“The way that we were all able to speak about our opinions in smaller groups before announcing them to everyone.”
Workshop participant
“How interactive it was and how my ideas were challenged in a way that made me think more on them.”
Workshop participant
“Reminding me of the importance of values and standards — and motivating me to do more to raise them and do better.”
Workshop participant
“Being able to voice opinions and concerns in a judgement-free area, even when nervous about how it sounds.”
Workshop participant
“Learning tools to help with difficult conversations — and learning about the leadership shadow we leave behind.”
Workshop participant
“It's practical in nature, not all theoretical. If you apply it in real-life scenarios, you perform better as a team leader.”
Workshop participant
“How engaging the workshop was — and all of the skills I can use now in day-to-day work.”
Workshop participant
“Safe, constructive, productive environment. The ability to genuinely connect with the team.”
Workshop participant
“Open discussions that just aren't possible in the office.”
Workshop participant
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Want results like these?

Every story here started with one conversation. Book a free 30-minute call with Steve and talk through what's going on in your team.

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